Troubleshooting Tips

Have you forgotten your password? Create a new password.

If you requested a new password and it hasn't arrived in your inbox, please check your junk or spam folders and filters. Some email from may get filtered.

Have you forgotten your username? Try an email address that you use frequently!

If you sign in to your Wellness Program through a company-sponsored site, please click here.

Need more help?

For questions or issues with the Novu website, programs or issues with your account, please contact Customer Support or call us at 1-888-849-9763.