NPS: Features, economics and application in healthcare

High-NPS companies typically have the following characteristics in common: they are simple and reliable; offer great customer service, along with a consistent and personalized experience; and have a unique value proposition. This white paper outlines the importance of NPS for health plans in an era where consumers have more choice and control than ever before.

About NovuHealth

Novuhealth is the leading healthcare consumer engagement company, driven to improve consumer health and health plan performance. NovuHealth motivates consumers to complete high-value healthcare activities by leveraging its sophisticated engagement platform, proven loyalty and behavioral science strategies, and deep industry and regulatory expertise. Headquartered in Minneapolis, NovuHealth has worked with nearly 40 health plans and served nearly 15 million consumers across all 50 states.

 

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