CMS raises the stakes on CAHPS—learn why it matters, why it’s so elusive, and how to impact it

Improving CAHPS and member satisfaction has become an urgent priority for health plans nationwide. However, that goal remains elusive.

Learn about the high stakes of low member satisfaction, and the 5 steps plans should take to improve member experience and positively impact CAHPS measures.

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Novuhealth is the leading healthcare consumer engagement company, driven to improve consumer health and health plan performance. NovuHealth motivates consumers to complete high-value healthcare activities by leveraging its sophisticated engagement platform, proven loyalty and behavioral science strategies, and deep industry and regulatory expertise. Headquartered in Minneapolis, NovuHealth has worked with nearly 40 health plans and served nearly 15 million consumers across all 50 states.

 

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