Engagement is our DNA

Go in-depth with the research, see our programs in action, learn the basics of health care affinity and put the pieces together.

Resources

Health Care Engagement Academy

Delivering High-Value Behaviors 101

We find that engagement works best when applied to high-value behaviors. Get the rundown on finding the sweet spot on achieving member outcomes that affect quality scores.

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Compliance 101

Our in-house compliance team keeps a close eye on the changing policy landscape. Here’s the latest on how engagement fits in.
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Data Sciences 101

The best engagement programs are built on data. See how we use data science to inform every step in our strategies.
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Case Studies

NovuHealth's secret sauce: Improving Medicare performance with incentive strategies

NovuHealth worked alongside a large Medicare Advantage plan to close gaps in care among members with diabetes and reach a 4-Star rating.

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The ultimate health engagement feat: Reaching hard-to-reach Medicaid members

NovuHealth drives continuous member engagement among the right member populations, so Medicaid plans can cost-effectively impact behavior.

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Too late to launch a member engagement program? Not with NovuHealth

In late 2016, NovuHealth partnered with a leading Medicare Advantage health plan to improve Star measure performance by the end of the year and lay the foundation for an ongoing member loyalty program.

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How to increase health care satisfaction rates with intelligent member engagement

Our data shows intelligent member engagement strategies can singlehandedly reduce churn rate by at least half in the short-term—and increase retention by even more over the long-term.

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Medicare members and technology: Digital engagement that works

Medicare members may not use technology like Millennials do, but they are online—and engaging them in digital rewards programs and wellness tools is entirely possible.

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Member engagement and consumer satisfaction: How NovuHealth impacts CAHPS and HOS scores

After launching a NovuHealth engagement program, a large Medicare Advantage plan saw significant lift in member satisfaction scores like NPS—which correlate to CAHPS and HOS scores—as well as retention and overall brand perception.

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White Papers

Medicaid rewards and engagement programs to activate hard-to-reach members

Learn the five elements of a successful engagement program specifically designed to activate high-value behaviors in the Medicaid market.

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Investing in member engagement

Position your Medicare Advantage plan for long-term success through rewards and incentives.

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Rewards and incentive programs to drive healthy outcomes

Learn how to build a rewards and incentives program to engage Medicare and Medicaid members and improve quality ratings.

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Presentations

How to design an intelligent member engagement program

Leverage consumer loyalty best practices to design a uniquely effective health care engagement program.

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Meaningful rewards & engagement programs that deliver targeted business results.

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