for HOS Solution

Creating meaningful, measurable connections

with members

Almost 30% of a Medicare plan’s Star rating is made up of Healthy Outcomes Survey (HOS) scores, along with Consumer Assessment of Healthcare Providers and Systems (CAHPS) results, because they’re so heavily weighted compared to other measures. But influencing HOS scores can be a challenge due to the random, anonymous nature of the HOS survey.

What if you could meaningfully engage with your members and see a measurable impact on key HOS measures? What if you could also impact member satisfaction, and improve members’ perception of your health plan?

Meet our Healthy Connections for HOS program

NovuHealth’s Healthy Connections for HOS program is an 8-topic series of engaging phone calls that reach out to Medicare Advantage members regularly with uplifting, relatable content on physical and mental well-being. Because the program utilizes both outbound and inbound IVR, plan members can engage with the program when it’s convenient. If they miss one of the calls, they can call back at a later time or date to receive the information. Members are rewarded for starting and completing the program, and perceptions of their physical and mental health are measured before and after.

NovuHealth’s approach empowers members to improve their health—and perceptions of their health.

Benefits of NovuHealth’s approach

Improved perception of physical and mental health.

Engaging members with positive, supportive content helps them feel better about themselves and better about their health—which can ultimately lead to improved HOS scores.

Enhanced member satisfaction.

This program allows plans to proactively and regularly reach members, helping members feel cared for and strengthening the affinity they have for their plan.

Valuable member-level insights.

Plans can identify members who perceive their health as poor or worsening, giving them an opportunity to address those members early.

Impacting key HOS measures while building stronger relationships


Members are highly engaged: 71% of those who complete the initial topic also complete the final topic


91% of enrolled members rate their physical health as improved by the final topic compared to topic 1


89% of enrolled members rate their emotional health as improved by the final topic compared to topic 1


95% of enrolled members say they would recommend the program to a friend or relative

To learn more about NovuHealth’s Healthy Connections for HOS program, schedule a quick chat with one of our solutions experts.

About NovuHealth

Novuhealth is the leading healthcare consumer engagement company, driven to improve consumer health and health plan performance. NovuHealth motivates consumers to complete high-value healthcare activities by leveraging its sophisticated engagement platform, proven loyalty and behavioral science strategies, and deep industry and regulatory expertise. Headquartered in Minneapolis, NovuHealth has worked with nearly 40 health plans and served nearly 15 million consumers across all 50 states.


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