for HOS Solution
Creating meaningful, measurable connections
Meet our Healthy Connections for HOS program
NovuHealth’s Healthy Connections for HOS program is an 8-topic series of engaging phone calls that reach out to Medicare Advantage members regularly with uplifting, relatable content on physical and mental well-being. Because the program utilizes both outbound and inbound IVR, plan members can engage with the program when it’s convenient. If they miss one of the calls, they can call back at a later time or date to receive the information. Members are rewarded for starting and completing the program, and perceptions of their physical and mental health are measured before and after.
NovuHealth’s approach empowers members to improve their health—and perceptions of their health.
Benefits of NovuHealth’s approach
Improved perception of physical and mental health.
Engaging members with positive, supportive content helps them feel better about themselves and better about their health—which can ultimately lead to improved HOS scores.
Enhanced member satisfaction.
This program allows plans to proactively and regularly reach members, helping members feel cared for and strengthening the affinity they have for their plan.
Valuable member-level insights.
Plans can identify members who perceive their health as poor or worsening, giving them an opportunity to address those members early.
Impacting key HOS measures while building stronger relationships
83% of members who enroll in the program participate in each topic.
95% of enrolled members rate their physical health as improved by topic 8 compared to topic 1.
94% of enrolled members rate their emotional health as improved by topic 8 compared to topic 1.
85% of enrolled members say they would or probably would recommend the program to a friend or relative.
Novuhealth is the leading healthcare consumer engagement company, driven to improve consumer health and health plan performance. NovuHealth motivates consumers to complete high-value healthcare activities by leveraging its sophisticated engagement platform, proven loyalty and behavioral science strategies, and deep industry and regulatory expertise. Headquartered in Minneapolis, NovuHealth has worked with nearly 40 health plans and served nearly 15 million consumers across all 50 states.
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