Engagement designed to deliver your goals
We build our member engagement programs to improve member health and drive performance in the areas of quality, risk adjustment and satisfaction.
What can consumer engagement do for you?
Effective engagement impacts the four key areas that improve member health and plan performance.
CMS rewards plans that effectively engage the consumer to deliver high-quality care. Targeted engagement strategies impact quality measures like HEDIS scores and CMS Star ratings, in addition to appropriately optimizing risk adjustment.
Engagement is the single biggest lever you can pull to build better relationships with members. When you enhance the member experience, you’ll achieve a meaningful lift in health plan member retention as well as higher NPS, CAHPS and HOS survey scores.
A rewarding, personalized and easy-to use experience translates to engaged members, better performance and positive word of mouth. All of which makes it easier to acquire new members and build brand loyalty.
Successful member engagement is good for the consumer, the plan and society as a whole. An engaged member is a lower cost member, generating, on average, 50% lower medical costs.
Our performance, by the numbers
positive impact to Star rating
reduction in churn
reduction in member acquisition costs
reduction in health care utilization costs
increase in health plan net promoter score (NPS)
increase in high-value activities
We’re driven by consumer marketing best practices, uniquely tailored to health care realities.
Meaningful rewards & engagement programs that improve health and drive plan performance.