NovuHealth to present how the power of engagement drives quality performance at the AHIP Consumer Experience and Digital Health Forum
NovuHealth, the health care industry’s leading consumer engagement company, today announced that Jordan Mauer, Executive Vice President of Marketing and Member Engagement, will present a session focused on how to drive quality improvements through consumer engagement at the AHIP Consumer Experience and Digital Health Forum. The session will be held from 1:30 to 2:15 p.m. ET on Wednesday, Dec. 6, 2017 in Nashville, Tennessee.
Mauer will co-present with Pamela Hanson, Senior Manager, Service Improvement, Community Health Choice, Inc., about how member engagement can be used to improve quality performance and member satisfaction. Attendees will learn how plans can create a member experience that fosters engagement and stronger brand affinity, practical insights and best practices for program design, as well as Community Health Choice’s program results.
“Our mission at Community is to improve the health and well-being of underserved residents of Southeast Texas through coordinated, high-quality, affordable care and health-related social services,” said Pamela Hanson, Senior Manager, Service Improvement at Community Health Choice, Inc. “Because many members we serve are less familiar with how to access health services, we’ve found that engagement programs are very effective in helping them understand and use their plan benefits.”
“Engaging members not only creates more meaningful relationships but also has a broader positive influence on the health of individuals, their families and the community,” said Jordan Mauer, Executive Vice President, Marketing and Member Engagement, NovuHealth. “It’s very exciting to be able to share what has worked for Community Health Choice and our approach for reaching quality score goals with other industry leaders attending the AHIP Consumer Experience and Digital Health Forum.”
NovuHealth is the leading healthcare consumer engagement company, offering rewards and incentive programs that improve consumer health and plan performance. NovuHealth applies proven loyalty and data science strategies and leverages its deep industry and regulatory expertise to motivate high-value consumer activities. Headquartered in Minneapolis, NovuHealth has worked with nearly 40 health plans and served more than 15 million consumers across all 50 states. Learn more at novuhealth.com.
Novuhealth is the leading healthcare consumer engagement company, driven to improve consumer health and health plan performance. NovuHealth motivates consumers to complete high-value healthcare activities by leveraging its sophisticated engagement platform, proven loyalty and behavioral science strategies, and deep industry and regulatory expertise. Headquartered in Minneapolis, NovuHealth has worked with nearly 40 health plans and served nearly 15 million consumers across all 50 states.
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