Minneapolis, MN—November 20, 2017—NovuHealth, the health care industry’s leading consumer engagement company, today announced that Jordan Mauer, Executive Vice President of Marketing and Member Engagement, will present a session focused on how to drive quality improvements through consumer engagement at the AHIP Consumer Experience and Digital Health Forum. The session will be held from 1:30 to 2:15 p.m. ET on Wednesday, Dec. 6, 2017 in Nashville, Tennessee.

Mauer will co-present with Pamela Hanson, Senior Manager, Service Improvement, Community Health Choice, Inc., about how member engagement can be used to improve quality performance and member satisfaction. Attendees will learn how plans can create a member experience that fosters engagement and stronger brand affinity, practical insights and best practices for program design, as well as Community Health Choices’ program results.

“Our mission at Community is to improve the health and well-being of underserved residents of Southeast Texas through coordinated, high-quality, affordable care and health-related social services,” said Pamela Hanson, Senior Manager, Service Improvement at Community Health Choice, Inc. “Because many members we serve are less familiar with how to access health services, we’ve found that engagement programs are very effective in helping them understand and use their plan benefits.”

“Engaging members not only creates more meaningful relationships but also has a broader positive influence on the health of individuals, their families and the community,” said Jordan Mauer, Executive Vice President, Marketing and Member Engagement, NovuHealth. “It’s very exciting to be able to share what has worked for Community Health Choice and our approach for reaching quality score goals with other industry leaders attending the AHIP Consumer Experience and Digital Health Forum.”

What: Concurrent Session: The Power of Engagement to Drive Quality Performance—@AHIP’s Consumer Experience and Digital Health Forum

Who:

  • Jordan Mauer, Executive Vice President, Marketing and Member Engagement, NovuHealth
  • Pamela Hanson, Senior Manager, Service Improvement, Community Health Choice, Inc.

When: Wednesday, Dec. 6, 2017, 1:30 – 2:15 p.m. ET

Where: Music City Center, 201 Fifth Avenue South, Nashville, TN  37203

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About NovuHealth
NovuHealth is the leading healthcare consumer engagement company, offering rewards and incentive programs that improve consumer health and plan performance. NovuHealth applies proven loyalty and data science strategies and leverages its deep industry and regulatory expertise to motivate high-value consumer activities. Headquartered in Minneapolis, NovuHealth has worked with nearly 40 health plans and served more than 15 million consumers across all 50 states. Learn more at novuhealth.com.

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