With Q4 around the corner, the pressure is on for Medicare Advantage executives. As the annual enrollment period approaches and year end inches closer, time is running out to meet key performance and business objectives.
In fact, this time of year can feel like the perfect storm, with health plans simultaneously working to shore up HEDIS scores, capture appropriate, additional risk adjustment revenue, and hold on to members during open enrollment.
So much to accomplish in so little time.
But here’s the good news: There’s a way to do it all—and hold on to your sanity.
The key to riding out the storm (and reaching your destination in one piece) is a high-performing engagement program, designed to meet your targeted objectives. Take, for example, this large Medicare Advantage plan: Partnering with NovuHealth, the plan built an engagement program designed to close care gaps among 120,000 members in just 3 months—October to December. Focusing outreach on members who were not up-to-date on recommended care, but likely to engage, the program only targeted measures that would have the greatest impact on Star quality ratings, risk adjustment and overall plan performance.
And the results were impressive, especially for such a short period of time. By the end of the year, the plan boosted its Star rating from 3 to 4, identified previously unknown risk and, through a seamless, user-friendly experience, increased member satisfaction and retention.
Want to see more in-depth results? Download the full case study: How one Medicare plan impacted HEDIS, risk and retention in just 3 months.
NovuHealth is the leading healthcare consumer engagement company, offering rewards and incentive programs that improve consumer health and plan performance. NovuHealth applies proven loyalty and data science strategies and leverages its deep industry and regulatory expertise to motivate high-value consumer activities. Headquartered in Minneapolis, NovuHealth has worked with nearly 40 health plans and served more than 15 million consumers across all 50 states. Learn more at novuhealth.com.