It’s critical that Medicaid plans engage moms early with timely, actionable communications that motivate and enable them to close prenatal, postpartum and well-child care measures. Download our new white paper to learn more…
The NovuHealth Engagement Blog
CATEGORY: Rewards and Engagement
Medicaid plan leaders know that in order to impact the health of their members, they must motivate them to complete the high-value healthcare activities shown to improve health outcomes. However, getting some members to play an active role in their own care is no easy task.
While most health plans today are doing a lot to engage members, we often see engagement programs that focus on too many or too few measures. You may think, why not reward members for as many measures as possible? Or, if one measure is underperforming, why not focus exclusively on that?
CAHPS survey results already comprise a significant part of a health plan’s Star rating. And with CMS placing more weight on CAHPS survey results going forward, improving member satisfaction has become an urgent priority for Medicare Advantage plans nationwide.
The beginning of a new year is a time for reflection and resolution—even for health plans. As you look to the year ahead and continue to plan and refine your member engagement initiatives, check out our 6 most popular blog posts from 2019 for some valuable case studies and best practices.
Medicare Advantage (MA) has always been a highly competitive market, but with the expanded open enrollment period, an increase in highly rated plans, and an explosion of shopper tools, member satisfaction and retention has never been more challenging.