In the midst of the COVID-19 pandemic, engaging and communicating with your members has never been more important. Health plans have a unique opportunity to connect members with the information, resources and benefits they need to take care of their physical and mental health during these uncertain times…
The NovuHealth Engagement Blog
CATEGORY: Rewards and Engagement
It’s critical that Medicaid plans engage moms early with timely, actionable communications that motivate and enable them to close prenatal, postpartum and well-child care measures. Download our new white paper to learn more…
Medicaid plan leaders know that in order to impact the health of their members, they must motivate them to complete the high-value healthcare activities shown to improve health outcomes. However, getting some members to play an active role in their own care is no easy task.
While most health plans today are doing a lot to engage members, we often see engagement programs that focus on too many or too few measures. You may think, why not reward members for as many measures as possible? Or, if one measure is underperforming, why not focus exclusively on that?
CAHPS survey results already comprise a significant part of a health plan’s Star rating. And with CMS placing more weight on CAHPS survey results going forward, improving member satisfaction has become an urgent priority for Medicare Advantage plans nationwide.
The beginning of a new year is a time for reflection and resolution—even for health plans. As you look to the year ahead and continue to plan and refine your member engagement initiatives, check out our 6 most popular blog posts from 2019 for some valuable case studies and best practices.