Despite all the changes and upheaval currently facing the Medicare Advantage (MA) market, the MA bid process is still underway and bids are still due June 1. Which means now is the time to plan for a 2021 rewards & incentives (R&I) program—and get it in your bid…
The NovuHealth Engagement Blog
The Trough and the Tidal Wave: How COVID-19 Will Swamp Your Health Plan (And What You Should Do About It)
The uncertainty surrounding the COVID-19 pandemic has hit all sectors of our economy, but perhaps none so hard as healthcare…
In response to the COVID-19 pandemic, CMS has announced several regulatory changes designed to ease the administrative burden on health plans and allow them to follow CMS’s own call to put “patients over paperwork.” Here is NovuHealth’s informed perspective on the implications of CMS’s evolving guidelines on Quality, Stars and CAHPS.
In the midst of the COVID-19 pandemic, engaging and communicating with your members has never been more important. Health plans have a unique opportunity to connect members with the information, resources and benefits they need to take care of their physical and mental health during these uncertain times…
While most health plans today are doing a lot to engage members, we often see engagement programs that focus on too many or too few measures. You may think, why not reward members for as many measures as possible? Or, if one measure is underperforming, why not focus exclusively on that?
CAHPS survey results already comprise a significant part of a health plan’s Star rating. And with CMS placing more weight on CAHPS survey results going forward, improving member satisfaction has become an urgent priority for Medicare Advantage plans nationwide.