In the midst of the COVID-19 pandemic, engaging and communicating with your members has never been more important. Health plans have a unique opportunity to connect members with the information, resources and benefits they need to take care of their physical and mental health during these uncertain times…
The NovuHealth Engagement Blog
While most health plans today are doing a lot to engage members, we often see engagement programs that focus on too many or too few measures. You may think, why not reward members for as many measures as possible? Or, if one measure is underperforming, why not focus exclusively on that?
CAHPS survey results already comprise a significant part of a health plan’s Star rating. And with CMS placing more weight on CAHPS survey results going forward, improving member satisfaction has become an urgent priority for Medicare Advantage plans nationwide.
The beginning of a new year is a time for reflection and resolution—even for health plans. As you look to the year ahead and continue to plan and refine your member engagement initiatives, check out our 6 most popular blog posts from 2019 for some valuable case studies and best practices.
I wrote a similar post around this time last year, sharing my top 3 predictions for healthcare in 2019. As I sat down to reflect on the past year, and the anticipated changes coming in the next few years, four additional predictions came to mind that I believe will be relevant for our business, for our clients, and ultimately for consumers.
Medicare Advantage (MA) has always been a highly competitive market, but with the expanded open enrollment period, an increase in highly rated plans, and an explosion of shopper tools, member satisfaction and retention has never been more challenging.