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CMS Regulatory change
New J.D. Power study reveals members want to hear more from their health plans, and CMS provides a new tool to help

New J.D. Power study reveals members want to hear more from their health plans, and CMS provides a new tool to help

A new J.D. Power study reveals a gap between how health plans communicate with members and what members expect, especially during the pandemic. In its 2020 analysis of consumer attitudes toward commercial health plans, the customer research firm found that...
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CMS regulation changes and impact on Medicare plans
CMS’s evolving guidelines and the implications for Quality, Stars and CAHPS

CMS’s evolving guidelines and the implications for Quality, Stars and CAHPS

In response to the COVID-19 pandemic, CMS has announced several regulatory changes designed to ease the administrative burden on health plans and allow them to follow CMS’s own call to put “patients over paperwork.” Here is NovuHealth’s informed perspective on the implications of CMS’s evolving guidelines on Quality, Stars and CAHPS.
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Novuhealth is the leading healthcare consumer engagement company, driven to improve consumer health and health plan performance. NovuHealth motivates consumers to complete high-value healthcare activities by leveraging its sophisticated engagement platform, proven loyalty and behavioral science strategies, and deep industry and regulatory expertise. Headquartered in Minneapolis, NovuHealth has worked with nearly 40 health plans and served nearly 15 million consumers across all 50 states.

 

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